Contact Us (app)

Please tap the “Contact RunPee” button at the top-right of the app if there isn’t an answer for your question here, or if you just want to make a comment. (We love comments, both good and bad, because even negative comments help us make the app better for everyone.)

Q: The RunPee app is doing something weird. (Screen doesn’t look right, buttons don’t work, notifications don’t show up… That sort of thing.)

I know it sounds like a lazy solution, but 9 times out of 10 the only thing that works is to uninstall the RunPee app on your phone and then reinstall it. Basically, something just got crossed up or corrupted in the installation on your phone. Please contact us if the uninstall/reinstall doesn’t solve your problem.

Q: My phone doesn’t vibrate before each Peetime when the built in Timer is running.

A: There are many things that can interfere with the functioning of the Timer notifications, but ultimately, it is almost always due to an issue with your phone not giving the RunPee app the proper permissions. You can go into your device settings and check the permissions for the RunPee app, making sure it is allowed to send notifications and vibrate your phone. Or, you can just uninstall the app, and then reinstall it. That almost always fixes the problem.

Q: Why isn’t the movie I’m about to see listed in the RunPee app?

A: We view all wide release movies that come out in the USA, and as many limited release movies as we can. But, we can’t see all limited releases — there are way too many — and even if we do add a limited release, we can’t watch it until it’s in a theater near us. Our general policy is to view all movies that show at our local AMC theaters, limited or otherwise.

Q: Why don’t you have Peetimes available for movies before they are released?

A: You have no idea how much this bothers us. I wish we could consistently get access to movie screenings — perhaps someday soon we will. But until then, the best we can do is wait for the movie to come out, and see the earliest possible showing. This usually happens on Thursday night at 7:00 PM, which means we’ll have Peetimes posted around 11:00 PM that night, give or take a few hours.

Sometimes, if there are lots of movies coming out, we may have to see some of them on Friday. We prioritize seeing what we expect to be the most popular ones first, saving the less popular movies for Friday.

We do have one professional movie reviewer available to us — Shanee Edwards. She can get Peetimes for films before they come out, but I can’t afford to send her to a movie every week. We save her for the biggest blockbusters.

Q: When I try to earn free Peecoins by watching advertisements the videos won’t play.

The video ads are served by a company called The most obvious reason the videos may not be playing is poor Internet connectivity on your end. Besides that, if you are running an ad-blocker on your phone then you need to add *tapjoy* to your whitelist.

You can contact us at [email protected] for any other questions.