Fixing vibration issues with the Timer

For the past few days users have been reporting a problem with their phones not vibrating when using the Timer. The phone vibrates when testing but not while the Timer is running. This appears to be caused by a recent update to iOS to version 7.1.

Here are a few simple things you can do to possibly fix this. Note: there doesn’t seem to be anything wrong with the RunPee app itself. For some reason iOS is ignoring the instruction to vibrate.

First, make sure you have the latest version of the app: 2.2.0. You can find the app version from the Movie screen by going to the Settings – gear icon in upper-right. Then scroll to the bottom of that screen and you should see: RunPee app version: #.#.#. If you don’t have the latest version then update your app at iTunes: http://RunPee.com/iPhone.

In Settings there is a “Auto-Lock” that needs to be disabled. To do that go to Settings -> General -> and set Auto-Lock to “never”. That disables the auto-lock feature. One word of caution though, if you turn off your phone (the top button on iPhone) the screen disappears and the vibrations for the RunPee app WILL NOT ACTIVATE!. (Thanks to Randy W. for discovering this possible fix.)

If none of that works then try resetting the data. In the RunPee app go to the Movie screen click on the Settings – gear icon in upper-right. Then click on the “Data” tab at the bottom. Then click on the big “Reset all cached data”.  Once the data reloads try testing the Timer.

Note: you can start the Timer and then use the “Adjust Time” button to jump forward to a point near the first Peetime.

If that doesn’t work then try uninstalling the app and then reinstalling. Note: you don’t have to pay for the app again to reinstall it but please make sure you uninstall first and then install the app again. Here’s the link to the RunPee app on iTunes: http://RunPee.com/iPhone.

So far one of those two tricks has fixed whatever problem iOS has with ignore the instruction to vibrate.

If you’re still having trouble then please email me – Dan@RunPee.com.

If I can figure out why iOS is ignoring the request to vibrate then I’ll fix it and update the app. The problem I’m having is that I can’t get the app to fail on my wife’s phone. It’s hard to fix a problem that I can’t duplicate.

7 replies
  1. Randy
    Randy says:

    I tried both work-a rounds with no luck. I have an I-Phone 4S with the latest update – iOS 7.1
    Your app still will not activate in sleep mode. Not sure what to do now?

    Reply
    • polyGeek
      polyGeek says:

      Hey Randy, another user just found another possible solution.

      In Settings there is a “Auto-Lock” that needs to be disabled. To do that go to Settings -> General -> and set Auto-Lock to “never”. That disables the auto-lock feature. One word of caution though, if you turn off your phone (the top button on iPhone) the screen disappears and the vibrations for the RunPee app WILL NOT ACTIVATE!.

      There is one little thing I’m adding to the app when I update it next – in mid May. That “might” fix this problem. Honestly, my fix shouldn’t make a bit of a difference but lets up.

      Reply
  2. Shelly
    Shelly says:

    Thanks for the help. I just got the iPhone 5s, and I thought it was just me. The app works again as long as I don’t put the phone to sleep. Haven’t figured that one out yet.

    As a side note, I love your app! I don’t see a movie without it :).

    Thanks again

    Reply

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